Big O Tires at 2615 State Street, Carlsbad, CA 92008

Contacts

Address:
2615 State Street, Carlsbad, CA 92008
Get directions

Phone number:
+1 760-720-5212

Website:
bigotires.com

Categories:
Establishment   Car repair  

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Reviews

• Antti
  ★ ☆ ☆ ☆ ☆
  I've gone to this place about five times for oil changes and one alignment, I kept going back because it's the closest place to where I live and the prices are decent, but every time it's been disappointing one way or another.
  
  First time: Oil change, picking up the car to find oily footprints on my floor mats.
  
  Second time: Oil change, I'm told it'll take about an hour and half. After 3+ hours I call to ask what's up and I get "oh I was just about to call you, it's ready."
  
  Third time: Alignment, didn't notice it until a couple of days later but they messed it up and my steering wheel isn't straight when I drive straight. Decided I'd ask them to fix it during the next oil change.
  
  Fourth time: Oil change, asked to fix the alignment issue but they said their machine was broken. I was told the oil change would take an hour and half and they'll call me when my car is ready to be picked up. Waited 2-3 hours, no call. The place was about to close in 30 minutes so I called them and the guy (not the same guy who I talked to while dropping my car off) said it was done a long time ago. How can you forget to call your customer to pick up his car? If I didn't call them they probably would've closed for the day and kept my key until the next day. No apology, nothing, they acted like nothing went wrong.
  
  Fifth (and last) time: Oil change, asked to fix the alignment again. Grumpy dude said they'll take a look. I was told it'll take two hours and they'll call me once it's done. After 3+ hours I called to ask what's up, they said oil change was done and they're trying to check the alignment. 4,5 hours after dropping my car off I got a call saying it's ready to be picked up but the alignment couldn't be fixed because of an issue with my tie rod. They didn't offer to fix the problem, just said the alignment can't be fixed because of that. My invoice says removing & replacing tie rod was quoted but not performed, but it was never quoted or offered. I later talked to a mechanic I know and he said they probably didn't even look at it and just wanted to get rid of me.
  
  Either way, you'd hope to get your car back to the same condition it was before these guys gave me a crooked steering wheel, but apparently they can't do it.
  
  From now on I'll get all the work done somewhere else, maybe one of those places that's professional enough to return your car the way you brought it in, not messing up your seat adjustment & AC settings. It's those little things that tell a lot about the overall quality of your work.

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